Support Services

You know your network is the foundation for keeping your company competitive.

Comtec's Network Operations Centre (NOC) has been developed from the ground up and is fully redundant and able to provide monitoring and management capabilities for our Datacentre services and support for our remote customers around the clock.

Other services offered from our NOC:

• Maintenance Contracts
• Risk Management
• IT Helpdesk
• Network Support

Maintenance Contracts:

Comtec offer an innovative service that combines network-wide technical support with ongoing network monitoring and proactive maintenance to deliver a comprehensive approach to the care and continuous improvement of your network.

Get in touch to discuss your requirements

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Risk Mangement:

Comtec's proactive approach to support includes on-site network checks, preventative maintenance, software upgrades etc. These activities enable us to highlight any possible weaknesses or failure points in advance and resolve problems before they impact your network users.

Get in touch to discuss your requirements

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IT Helpdesk:

Comtec provides many of our clients with full helpdesk support which includes the dedicated support number. This removes the need for the client to have large and costly IT departments where regular training must take place and absences covered.

Helpdesk support is provided in a number of methods, full time, part time, in-house or on-site. Our ticketing system enables clients to report their network issues either by phone or emailing NOC@comtec.com generating an immediate automated response with a specified ticket number, enabling the client to log and monitor their support issue.

Get in touch to discuss your requirements

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Network Support:

With Comtec's network support you can increase your visibility of the health and security of your network, improve network reliability and performance, identify potential problems before they affect your business, and reduce the time and effort necessary to mainain your network.

Why do I need this Service? Ask yourself these questions:

• How much insight do you have into the health and security of your network?
• How would your business be affected by a network outage that prevented employees or customers from accessing your network-based business applications and communications tools.
• How would your IT staff benefit from having access to best-in-class network security and health check tools and expert technical networking assistance?
• How valuable would it be to be able to identify and correct potential network problems before they can affect your business?
• Does your IT staff have the expertise to ensure your Cisco network equipment is configured optimally?
• Are you planning to introduce any new technologies such as unified communications into the network? If so, do you know how those changes might affect the performance and configuration of your network?
• How valuable would it be for your IT staff to have a single maintenance contract for your entire network, rather than relying on service contracts for individual devices?

 Get in touch to discuss your requirements

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