How to stop hating mobile contracts and take hassle-free control

NICK CLAXSON

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Business mobile contracts are widely considered a necessary evil, and for good reason.  The list of gripes is seemingly endless, but conventional wisdom says you have to put up with it or lose out on the benefits.  We don’t see it that way.  You can have better!

So here are the top 5 most common headaches associated with running business mobile phone contracts and what we say you can do about each of them.  Do any of these sound familiar?

  1. Paying for more than you need

Some users never make a dent in there 2GB monthly data ration, while others might be data hogs but only use up two or three of their 200-minute cap.  You appreciate that the quotas are there to prevent excessive per unit charges, but the net result is unused service allowances adding up to hundreds or thousands of pounds in value.

DON’T PUT UP WITH IT:  You should have access to a wide choice of tariffs including sharer plans (where pools of minutes, data and text allowances are split across multiple users), unlimited plans and pay-per-month plans.  This dramatically reduces the amount of wastage on unused allowances and gives you better value for money.

  1. Getting a nasty overspend bill shock

You cross your fingers and hope that this month’s bill doesn’t include a whopping barrage of unexpected charges.  Everyone knows that users occasionally need to travel abroad for business, or have other requirements that necessitate extra load on the mobile network, but planning for this is hard and – sometimes – it breaks your budget.

GET BETTER INFORMED: You should have full visibility of what you’re spending on a real-time basis, accessible 24/7.  Avoid bill-shock with a range of regular usage reports tailored the way you want them, and instant alerts that notify you of budget issues as and when they arise.  Barring and unbarring handsets out of hours should be easy to action.

  1. Having to lump all users onto the same network and/or tariff

Looking around for a good mobile deal often means blanketing your users with the same or similar tariff on a single network.  That might be fine for users in one geographic area where the operator’s signal coverage is strong, but bad news where it isn’t.  Similarly, the usage profiles of different people can be very different and unpredictable, meaning one size doesn’t fit all.

FIGHT FOR BETTER: You should be able to demand a horses for courses, multi-operator, multi-tariff service by user type (and, if necessary, individual users) all on one bill.  This should be presented in a simple, easy-to-absorb format, clearly showing monthly spend and reducing your admin overhead.

  1. Finding out you’ve been languishing on the wrong tariff for ages

It always happens when you go back to your mobile partner at the end of a contract term – surprise, surprise there is a ‘new’ deal you weren’t previously aware of.  Or worse still, one better suited to your present situation that you’ve been missing out on for months or even years!  You accept it because you don’t have the time to constantly keep one eye on your usage and another eye on a rapidly changing competitive market.

WELL NOT ANY MORE: You should be in a relationship with a partner who constantly analyses your usage patterns to make proactive recommendations about changes to your tariff structure.  This means you only spend what is necessary and can take advantage of the latest service opportunities as your dynamic needs dictate.  Don’t want to be tied to long-term commitments?  30-day options should be available if maximum flexibility is important to your business.

  1. Ending up at the back of the queue for simple changes to be made

Adds, moves and changes to your mobile needs are sensitive matters, but you have to wait days or weeks for these to be processed.  Technical problems are even worse – and the sheer uncertainty can be a real issue.  It’s at times like this that you realise that the company who sold you the mobile contract has no more power to resolve issues than if you contacted the operator’s helpline yourself.

THERE IS A BETTER WAY: You should be aware that traditional dealers and resellers don’t have the service capability of virtual service providers like Comtec.  We benefit from direct connectivity into the Vodafone and O2 networks to action real-time changes to connections.  Our service and support handles porting and migrations and can escalate larger issues – only around 1% of cases need to be passed to the operator.

It seems none of us can live without our mobile devices and the networks they run on.  The wheels of commerce would grind to a standstill, the bottom would drop out of business productivity and people would start tearing their hair out.

But this doesn’t mean you have to put up with shoddy service or sharp practice when it comes to mobile tariffs and contracts.  With Comtec, you can benefit from the flexibility, control and simplicity of our managed service expertise.

Start by sharing your current bills with us for a recommendation on how we can improve your mobile landscape.  Contact us to find out more.