Hosted IP Voice Services
Reduce costs and improve communications
Comtec provides a fully managed and hosted telephony solution for your business, removing the need for day to day management and support of your office communications system. Comtec’s IP Voice services are carried over the BT network and are delivered using next generation IP technology to provide cost effective, efficient and advanced communications.
The Hosted IP Voice services provide full and unlimited access to the national and international public telephone network at lower costs than traditional telephony with the added benefit of all calls between your numbers being absolutely free. The IP Voice Services are monitored 24 hours a day as well as being fully resilient ensuring maximum uptime. In addition, the services provides you access to a range of advanced telephone features including conferencing, collaboration voice messaging, auto attendant, voice recording, automatic call distribution and call centre, increasing the productivity of your staff and improving customer services.
What the solution can provide
Comtec’s Hosted IP Voice services provide the following capabilities:
- Free calls between sites on your IP network and significant reduction in the cost calls to all other destinations
- Removes the requirement for capital expenditure on telephone systems and the operational expenditure on maintenance
- Flexible licensing of extensions – you only pay for what you use
- Plug and play phones – zero configuration required
- Advanced call control through easy to use toolbar on PCs – never lose a call
- Multi site, remote worker and call centre solution options
- Ability to have up to 10 different numbers associated with one phone
- Access to automatic call distribution (ACD), interactive voice response (IVR), auto attendant, audio conferencing, collaboration and call recording applications
- Business continuity through seamless failover in the event of network faults
- Access to a simple web portal to keep your telephone system set-up the way you like it
- Quality assured remote IP Voice access via Comtec’s Ethernet WAN services
The benefits to you can include
- Savings of up to 50% when compared to buying a traditional PBX system
- Improving uptime and availability with a fully managed 24/7 service
- Providing organisational flexibility – Extensions can be switched on and off and trunks easily added or removed closely matching capacity on demand
- Improving productivity – Ensuring calls are not missed and providing the flexibility for staff to work remotely
- Improving customer service – Branch staff can pick up overflow inbound calls rather than the customer put into queues
- Improving disaster recovery capability – Calls can be immediately diverted to other sites if there is a power outage at a site
Datasheet
Hosted IP Voice Services
Reduce costs and improve business agility.
Simplicity
- Simply take an Ethernet WAN connection from Comtec, or utilise an existing IP connection
- Take up the Comtec Hosted IP Voice service, specifying the number of extensions you require
- Receive the IP phones, un-box and plug-in
- Make free inter-site and cheaper UK, mobile and international calls
- Access a single point of contact for all issues