IT, Network and Voice Support

Support where you need it and when you need it

IT, Network and Voice Support ServicesOur range of IT, network and voice support services have been designed to enable you to operate your information and communications technologies as cost effectively and efficiently as possible. Our team of highly accredited experts help you ensure the continuity of your business-critical applications.

  • IT servers, storage and desktops/laptops
  • IT office applications
  • Server virtualisation
  • Data and IP networks
  • Voice and IP-PBX

Whether you require basic system maintenance and support, or proactive monitoring with real-time responses, we have the depth of experience and the in-house expertise to handle all of your support or outsourcing requirements.

Comtec’s support services range from pre-purchased bundled hours of support through to a fully outsourced IT service. We can be your engineer, IT expert or IT department.

What the solution can provide

  • Flexible support options:
    • Annual contracts paid monthly with standard 8 hours onsite support per month
    • Pre-purchased telephone, remote and on-site support
    • Reactive on-demand pay as you go services
    • Support for specific areas or combined IT, network and voice support
  • Help desk and user support, by phone or email
  • Online visibility of tickets
  • Proactive remote monitoring and management
  • Management of hardware inventories, product warranties and software licences
  • Configuration management, adds, moves and changes
  • Monthly performance reports
  • Quarterly meeting to discuss trends
  • 24 x 7 x 365 network operations centre (NOC)
  • Accredited IT, data and voice engineers

The benefits to you can include

  • Improving uptime and availability through defined service levels, proactive management, telephone and on-site support
  • Increasing flexibility and lowering the total cost of ownership (TCO) by relieving your organisation from the burden of day to day management, support and upkeep of your IT, network and voice assets
  • Achieving predictable monthly costs to ease your budgetary needs
  • Accessing expertise (technology and vendor specific), to keep you up to date with the complexities of technology and systems operation

Datasheet

IT, Network and Voice Support
Support where you need it and when you need it.

Download service sheet PDF

Simplicity

  • Access tailored support services for your specific requirements
  • Select an individual support service or combine for a comprehensive support solution:
    • IT servers, storage and desktops/laptop support, including data backups and application software updates
    • IT office applications support, including email, antivirus, anti-spam, content filtering
    • Server virtualisation support, including Citrix, VMware and associated infrastructure
    • Data and IP network support, including routers, switches, firewalls, DNS, DHCP, WINS
    • Voice, IP-PBXs and contact centre solutions support, including voicemail and call recording
  • Receive defined service Level with response times
  • Manage costs through flexible payment options
  • Achieve reassurance and peace of mind – Support where you need it and when you need it
  • Access a single point of contact for all your issues