Contact Centre Solutions
Enabling you to provide a world-class customer experience
Comtec has supported the development of contact centres in every sector from finance and retail, to insurance, professional services and local government. We remember when they used to be called call centres! Yet the definition of a ‘contact centre’ continues to change. It no longer only describes the archetypal 500-user purpose-built facility, but today embraces the notion of the ‘virtual contact centre’ where agent roles are not defined by location, but by knowledge.
Comtec understands contact centres, and provides a wide range of solutions to assist in the build, expansion and improvement of your contact centre investments. Our relationships with Avaya, Cisco and other leading communications brands provide our clients with access to the latest best-of-breed technology, and our integration skills and consultancy expertise put them to best effect. We ensure that the performance of your contact centre is optimised to deliver the maximum returns to your organisation.
What the solution can provide
A contact centre solution from Comtec will be drawn from the following features:
- Best of breed converged IP communications platforms utilising the latest technical capabilities.
- Call groups
- Automated dialers
- CRM integration
- Support/integration of remote agents
- Agent performance management and reporting
- Low cost, resilient IP connectivity for in/outbound calls
- Call recording – PCI compliant
- IP handsets and headsets
- Other agent equipment and resources
The benefits to you can include
- Safeguarding quality assurance and regulatory compliance through robust call recording and archiving
- Managing individual agent performance and target skills development with an evidence-based approach
- Increasing the productivity of the contact centre; creating a ‘profit centre` rather than a ‘cost centre`
- Improving customer satisfaction and loyalty through faster response times, greater flexibility and an overall more positive customer experience
- Reducing call costs associated with the contact centre
- Assuring the uptime and business continuity of contact centre operations
- Minimising the training requirement for new agents with intuitive technology that it easy to understand and use
- Opening up the contact centre to cost-effectively and securely support the seamless integration of remote or roaming agents
How it’s worked for our Customers
Claxson Group
Comtec melts away potential business disruption to critical Claxson Group operations.
Datasheet
Contact Centre Solutions
Comtec Enterprises Contact Centre Solutions sheet.
Our Technology Partners
Comtec works closely with leading Contact Centre vendors such as Avaya and Cisco. Our experienced and highly qualified people can advise on any aspect of your requirements in a totally independent fashion.