Avaya

Collaborate more effectively – Enhance customer service – Reduce costs

Avaya is a global leader in enterprise communications systems providing unified communications and contact centre solutions that improve efficiency, collaboration, customer service and competitiveness.

Serving customers, employees and partners effectively with unified communications

Avaya Unified Communications and collaboration solutions simplify the proliferation of technologies that businesses deal with every day. They eliminate inefficiencies in communications to make organisations more productive and responsive. Avaya provides intelligent communications solutions that connect customers to the right people and processes, across locations and business functions – helping organisations to collaborate effectively.

Improve customer experience and contact centre efficiency

Avaya contact centre solutions help make your entire organisation more effective and efficient. Proactively reach out to build relationships with customers using the communications channels they want – voice, email, IM, text, and more. Balance inbound and outbound communications so that no one is left waiting. Plus do all of this while cutting costs, improving agent efficiency, and maximising the value of every customer.

Contec’s SIP Solution

With Comtec’s IP Voice services you can reduce line and call costs, whilst improving collaboration and customer service. View an example with our Cost Savings Calculator.