UnifiedComms Product Portfolio

What Do I Need for Unified Communications?

Cisco Unified Communications enhances business productivity and facilitates agility by creating a unified workspace encompassing every combination of applications, devices, networks, and operating systems.

IP Telephony

Run voice, data, and video communications over a single, converged network. Includes call-processing software, telephones, and endpoint devices. Featured products include:

• Cisco Unified IP Phones 7900 Series
• Cisco Unified Communications Manager
• Cisco Unified Communications Manager Business Edition
• Cisco Unified Communications Manager Express

Unified Communications Applications

Unify your workspace and enable more effective and personal communications every time, everywhere, on every device by integrating solutions. Featured products include:

• Cisco Unified Personal Communicator
• Cisco Unified Mobile Communicator
• Cisco Unified Meetingplace Express
• Cisco Unity

Customer Contact

Skills-based contact routing, voice self-service, computer telephony integration (CTI), and multichannel contact management help you improve your call center abilities. Featured products include:

• Cisco Unified Contact Center Express
• Cisco Unified Contact Center Enterprise
• Cisco Unified Customer Voice Portal
• Cisco Unified Web Interaction Manager

Voice Network Management

These tools are designed to improve productivity and reduce total cost of ownership through automation, integration and simplification. Featured products include:

• Cisco Unified Operations Manager
• Cisco Unified Service Monitor
• Cisco netManager – Unified Communications
• Cisco Unified Provisioning Manager

Communications Infrastructure

Routing, switching, and other infrastructure products include voice gateways, switches with inline power, and voice servers for media processing software. Featured products include:

• Cisco IOS Gateways with SIP
• Cisco Unified Border Element