Cloud Telephony – Universe

Hello and welcome to Universe, the worlds simplest business communications solution.

Breaking News:

Universe Meeting Space just released via Comtec – Click for details

To request information or order Universe Click Here

Universe and Microsoft Teams

Microsoft Teams is a shared workspace for conversations, files and meetings—so everyone can be more engaged and effective every day. Microsoft Teams usage has exploded over the last 18 months with the pandemic forcing the increase in remote working.

Universe is a premier cloud telephony service that gives everyone calling capabilities directly from their Microsoft Teams clients. In other words; Universe makes Teams talk.

The combination of the two brings all your users under one collaboration platform with a seamless experience when collaborating and calling. Click here for more in Teams with Universe

We think it is obvious to make the complicated simple.

That’s why we created a phone system that’s so straightforward you don’t need to be an expert to use and manage it.

Universe is cloud based and is designed to talk in any language you choose, but Industry jargon is not an option.

Why use Universe?

As well as being simple, Universe is a great all round solution for your business. Here are some reasons why:

It works

Universe works wherever there’s an Internet connection: you and your team can work remotely and communicate with ease.

Power

You have your own online log-in so you can control your communications; no need to call out an IT specialist for minor changes.

We work.

We look after the system remotely for you. Upgrades and maintenance all happens in the cloud so you don’t have worry.

Freedom

With no expensive equipment to install and run, your staﬀ are freed up to focus on tasks that are key to your business goals.

Working with Comtec

Teamwork.

We work with our dedicated IT partner to make sure that everything is perfect for your organisation.

Support.

We are conﬁdent that you can manage the system yourself. If you need extra help our in house team are here.

What’s included?

Our customers love the fact that so much is included within our subscriptions, take a look for yourself:

The Basics	Universe makes and receives calls, obvious but for some of you that is all that matters
Call Transfer	We all need it, so its there. Transfer calls to colleagues, even to mobiles
Short Dials	Company wide short dials that work independent of location
Call Forwarding	Out of the office today? Forward all of your calls to your mobile via a simple interface
Ring Groups	Create and add yourself to queues any time anywhere, all with the click of a mouse
Presence	See if your colleagues, are available, on your handset or mobile
Voicemail	Let your callers leave a message, and then retrieve it via your inbox
Call Recording	Press a button and record your important telephone calls. Easy
IVR	Drag and Drop system that enables you to set up your calls how you want them. Ask us for a demo!

How much does it cost?

There are three simple steps to buying Universe. Step 1: Select a subscription. Step 2: Select a handset. Step 3: Select add ons.

What you can add.

Some businesses need a little extra for their communications system. Luckily we have the additions for all businesses.

Wall Board – £20pm

View your teams peformance at a glance. Proactively set targets and browse statistics. A true mini contact centre solution

Softphone – £3pm

Need to be professional on the go? Make and recieve calls on your mobile with the Universe softphone. It even displays your office number when calling from the app.

Encryption – £5pm

Need that extra layer of security? Encrypt your conversations without installing any bulky and expensive hardware. It’s secure.