Transform your business with a modern microservices cloud architecture management platform with integrated AI-Ops, and best-in-class networking hardware. The Juniper Mist solution assures the best Wireless LAN, wired LAN, and SD-WAN experiences with unprecedented scale, agility, resiliency and performance.
Mist AI and Cloud
Transform IT with AI-driven operations and support
Mist AI uses a combination of artificial intelligence, machine learning, and data science techniques to optimise user experiences and simplify operations across wireless access, wired access, and SD-WAN domains.
Performance data and is ingested from numerous sources, including Juniper’s Access Points, Switches, Session Smart Routers, and Firewalls for end-to-end insight into user experiences. These devices work in concert with Mist AI to optimise user experiences from client-to-cloud, including automated event correlation, root cause identification, Self-Driving Network™ operations, network assurance, proactive anomaly detection, and more.
Juniper also leverages Mist AI for next-generation customer support. It is the foundational element behind ‘Marvis’, the industry’s first AI-driven Virtual Network Assistant, which provides extensive insight and guidance to support staff via a natural language conversational interface.
Mist uses AI to revolutionise the traditional enterprise support model with proactive notifications, automated workflows, AI-driven insight and streamlined help-desk processes.
Identification and Notifications
Quickly identify the root cause of problems with event correlation
Set, monitor, and enforce service levels for wired/wireless performance
Get notification of issues before they get noticed by network consumers
Aid Help Desk
Maximise help desk efficiency with fewer user support tickets, thanks to Marvis, the industry’s first Virtual Network Assistant (VNA)
Operators save time and money with faster problem resolution and fewer onsite visits
Remote Network Management
Eliminate site visits for network analysis with Dynamic Packet Capture (dPCAP)
A network infrastructure that is more predictable, reliable, and measurable
It’s like having an IT expert with you at all times.
Marvis, the Virtual Network Assistant (VNA) leverages Mist AI data to transform how IT teams interact and engage with enterprise networks. With Natural Language Processing (NLP), a conversational interface, prescriptive actions, Self-Driving Network™ operations and integrated help desk functions, Marvis VNA streamlines operations and optimises user experiences from client-to-cloud – i.e. across wireless access, wired access, and SD-WAN domains.
Marvis is not just another “nice to have” tool. It is in essence, an essential additional member of your infrastructure support team, providing unsurpassed insight and automation. It is constantly learning as more data is ingested across the Mist AI data lake and using this ever-growing knowledge to proactively correct issues in real-time, predict problems before they occur, and/or solve trouble tickets as part of Juniper’s unique AI-driven support model.
- A conversational interface uses natural language to understand user intent
- Marvis automatically takes action or provides recommendations to proactively fix an issue before users know it exists
- Marvis Android app enables a client-level view of the network, capturing events directly from end-users’ devices
- Validated Mist AI-driven support can decrease user-generated tickets by up to 90 percent
- Real-time insights and simplified troubleshooting at the client, device, and site levels help boost service quality
Juniper Mist User Engagement
Real-time indoor location services
The Juniper Mist User Engagement cloud subscription service uses Virtual BLE (vBLE) array technology and cloud-based machine learning to drive down deployment costs and improve the accuracy of real-time indoor location services, from wayfinding to location-based proximity notifications. With our patented vBLE beacons,indoor location services are finally easy to deploy and scale, without additional hardware, giving you unprecedented accuracy and agility.
User Engagement is just one thing Juniper location services can do; also offering Asset Visibility, Contact Tracing and Premium Analytics.
- Implement new wireless services, such as indoor navigation and proximity messages
- Drive customer behaviour with contextual offers
- Trigger HVAC, security cameras, and other IoT devices based on user location
- Easily direct employees to available resources such as meeting rooms
- Share location information with colleagues, family, and friends