In a world spurred by digital transformation, there are myriad choices when it comes to selecting the right communication platforms for your business. With millions of people continuing to favour remote working practices, it’s never been so important to serve users who aren’t tied to a physical location. 

That’s why more and more businesses are turning to Unified Communications (UC) as a means of simplifying how their business communicates. UC improves productivity as employees are able to make phone and video calls, share ideas, and work together on projects without having to access multiple applications. 

Here, we’ve outlined our top three reasons why you should consider making the leap to UC:

1. Connect remote-working employees

UC has the power to connect your remote employees to a consistent set of tools that are accessible in the office, out of the office, and just about everywhere in between. A robust UC solution can improve productivity as employees are able to communicate via phone, video, messenger or group chat – all from one application. 

2. Improve security 

Benefits to your staff aside, UC also has the ability to strengthen the security of your business’s IT applications. This is done by reducing the number of log-ins each employee is responsible for. A single platform with a single set of login details is far easier to keep track of than multiple user accounts per person. 

3. Encourage employee collaboration

The implementation of UC in your business allows for a consistent cross-platform experience for your staff, which in turn enables them to collaborate fluidly across the devices of their choosing. With the world continuing to favour hybrid working, a good UC solution is the perfect channel for enabling those ‘aha!’ water cooler moments virtually, so creativity and collaboration aren’t hindered by scattered locations.

Compared to traditional means of communication, it’s clear that UC offers a host of benefits for the modern business. Firstcom’s Universe is one such solution, bringing together chat, voice, video and online collaboration in one package. The cloud-based service allows for three installations, which can be deployed across fixed-line phones, mobile handsets or computers. Its features include call recording, call transfer, call centre functionality, SIP internet connectivity, IVR call handling, call queuing and much more. Once the subscription is set, each user is provided with an easy to install download that can be up and running in a matter of minutes.

Thanks to its feature-rich VoIP (Voice over Internet Protocol – a technology that allows you to make voice calls using a broadband Internet connection instead of a regular phone line), Universe enables superior call quality, allowing the user to be professional and responsive from any location – the office, at home or remote. What’s more, the platform has an intuitive user interface that does away with complicated, hard to navigate menus and replaces them with simple drag and drop shortcuts and visual prompts.

For businesses that want a little extra for their UC system, why not try these seriously good add on services, each available with Firstcom’s Universe:

  • Wall Board – View your team’s performance at a glance. You can proactively set targets and browse statistics. It’s a true mini contact centre solution for only £20 per month.
  • Softphone – You can make and receive calls on your mobile with the Universe softphone. It even displays your office number when calling from the app. Be professional on the go for £3 per month.
  • Encryption – Add an extra layer of security by encrypting your conversations. No need to install any bulky or expensive hardware. Extra security for only £5 per month.

We only work with best-in-class vendors and have a track record of matching businesses like yours with the right solution to help them achieve their business goals or overcome their unique challenges. 

Talk to us about your current challenges and how we can help your business introduce a UC platform that can optimise efficiencies, increase resilience, and streamline your communications. 

To find out more about Universe’s features and get in touch, head to our landing page.