Avaya is the leading provider of business communications solutions with a vast portfolio of solutions to meet the needs of businesses of any size. As a long-established Avaya Partner, Comtec has both the expertise and the experience to deliver highly effective, value-adding Avaya-based solutions to our clients.
The Avaya solutions set spans all aspects of IP Telephony, Unified Communications and TelePresence and can be right-sized to fit any business from SMB to enterprise. However you choose to provision your communications technology, Comtec is able to provide any of these Avaya solutions as either a premise-based system, or as a fully hosted and managed service.
Aura is Avaya’s next generation enterprise communication architecture that combines every aspect of business communications and collaboration. It enables organisations to deliver enterprise-wide IP Telephony controlled centrally, but delivered virtually. It allows organisations to leverage the significant productivity gains from Unified Communications including enterprise presence and messaging and drives greater internal collaboration through integrated video and conferencing.
More contact centres utilise Avaya Aura than any other contact centre platform. It delivers a complete end-to-end solution for contact centres of any size including inbound and outbound voice, blended multi-media including SMS, email and Webchat. It also offers seamless integration into the full range of contact centre applications including agent desktop, reporting, agent performance management, workforce management and analytics.
IP Office provides a highly effective business communication solution for small to mid-sized businesses with between 5 and 250 users, or for large organisations looking for branch-office solutions. In one easy-to-install and easy-to-manage solution, IP Office provides organisations with the power and capability of IP Telephony, Unified Communications and Contact Centre. At Comtec we have deployed IP Office many times and help organisations to maximise the benefits that this platform can deliver.