Call us: 0800 008 7599 · Email: sales@comtec.com

Support.

IT support services for all sized businesses

Introduction

Our range of IT, network and voice support services have been designed to enable you to operate your information and communications technologies as cost effectively and efficiently as possible. Our team of highly accredited experts are dedicated to helping you ensure the continuity of your business-critical applications.

Whether you require basic system maintenance and support, or proactive monitoring with real-time responses, we have the depth of experience and the in-house expertise to handle all of your requirements.

Comtec’s support services range from pre-purchased bundled hours through to a fully outsourced IT service. We can be your engineer, IT expert or IT department.

Services

  • IT servers, storage and desktops/laptop support, including data backups and application software updates
  • IT office applications support, including email, antivirus, anti-spam, content filtering
  • Server virtualisation support, including Citrix, VMware and associated infrastructure
  • Data and IP network support, including routers, switches, firewalls, DNS, DHCP, WINS
  • Voice, IP-PBXs and contact centre solutions support, including voicemail and call recording

Value

  • Improved uptime and availability through defined service levels, proactive management, telephone and on-site support
  • Increased flexibility and reduced total cost of ownership (TCO) by relieving your organisation of the burden of day to day management and maintenance of your IT, network and voice assets
  • Predictable monthly costs make IT budgeting simpler
  • Accessing expertise (technology and vendor specific) to keep you up to date with the complexities of technology and systems operation

Capabilities

  • Flexible support options:
    • Annual contracts, paid monthly, with standard 8 hours onsite support per month
    • Pre-purchased telephone, remote and on-site support
    • Reactive on-demand pay-as-you-go services
  • Support for dedicated areas or combined IT, network and voice support
  • Help desk and user support, by phone or email
  • Online visibility of tickets
  • Proactive, remote monitoring and management
  • Management of hardware inventories, product warranties and software licences
  • Configuration management, adds, moves and changes
  • Monthly performance reports
  • Quarterly meetings to discuss trends
  • 24 x 7 network operations centre (NOC)
  • Accredited IT, data and voice engineers

Contact Us


Telephone:

01737 336104


Fax:

01737 336105

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