Universe for Microsoft Teams

Microsoft Teams is a shared workspace for conversations, files and meetings—so everyone can be more engaged and effective every day.   Microsoft Teams usage has exploded over the last 18 months with the pandemic forcing the increase in remote working.

Universe is a premier cloud telephony service that gives everyone calling capabilities direct from their Microsoft Teams clients. In other words; Universe makes Teams talk.

The combination of the two brings all your users under one collaboration platform with a seamless experience when collaborating and calling.

Users can make and receive calls on all of their devices. On Desk phone and on the Microsoft Teams clients for Desktop and Mobile Phone.

Setup up groups for inbound traffic and never miss a call. “Hi, you called sales, how can I help you?”

Universe “do it yourself” IVR; Drag, drop and configure your company’s phone system in a second.

Add Universe phone system to Microsoft Teams and you have the perfect collaboration system for all your communication, internal as well as external.

 

Features

• Universe delivers telephone features into the Microsoft Teams platform
• Universe provides a simple calling plan for Microsoft Teams
• Universe gives you a feature packed monthly subscription model for all users
• Universe provides companywide IVR, Wallboard, Voicemails, Callrecordings
• Enterprise-grade, high-availability infrastructure
• Fully self-managed Cloud Service
• 24/7/365 monitored Cloud Service
• Teams softphone on your mobile and desktop, no complex VPNs to manage
• Teams users make and receive calls just like on their existing desk phone
• Teams users collaborate as always
• Keep your 3rd party apps and add them to Teams.

Solution components

Microsoft

• Microsoft user licences with phone system licence
o Business Essential or Business Premium can upgrade and add Phone system.
o E1 and E3 can add Phone system licence
o E5 has all included.

Universe

• Call2Teams licence
• Universe cloud for routing, plans and features.

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Full Service Consultancy

We design, build, maintain, and support across a vast range of technologies.

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Top Value & Quality

We provide all-star solutions at very favourable prices.

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Established For Over 26 Years

We’ve built an amazing reputation and experience in our field.

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